Help & Questions

Help & Questions

Welcome to Rooted in Truth LLC. We’re here to help make your shopping experience simple, smooth, and rooted in care.

Frequently Asked Questions

How long does it take to process my order?
Orders are typically processed within 3–5 business days. During busy seasons or product launches, processing times may be slightly longer.

When will my order ship?
Once your order is processed, you will receive a shipping confirmation with tracking information.

Are your products handmade?
Yes. Our products are handmade in small batches with care, using natural ingredients selected to nourish the hair, skin, and body.

Do your products contain preservatives?
Some products may contain a safe preservative when needed, especially water-based products. Oil-based and butter-based products may not require one.

Can I use the oils on my hair and body?
Yes. Many of our oils are made for multi-use care, including scalp, hair, and skin. Always review the product description before use.

What if I have sensitive skin?
We recommend doing a patch test before full use. If irritation occurs, discontinue use immediately.

Do you accept returns?
Due to the nature of personal care products, returns may be limited. Please review our Return Policy page for full details.

What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can assist you.

How can I contact you?
For questions, order support, or product concerns, please use our Contact page or email us directly.

Thank you for supporting Rooted in Truth LLC

Simply rooted•Naturally made.